FAQs

We've compiled a comprehensive set of FAQs for my Aviva extras. If you're having trouble registering or can't access your account it's all here.

  • I am having trouble logging in

    If you are having trouble logging in, it's probably one of 3 things:
     
    You haven't yet registered
    If you have never used my Aviva extras before, go to Register Now and complete the registration process.
     
    You have forgotten your password or have mis-typed it
    Go to the Reset Password option and we can email you with instructions on how to reset your password.
     
    You have entered the wrong username
    Check you have typed your username correctly and, if you use more than one email address (a home one and a work one, for example) make sure you are using the one you registered with.
     
    If it is not one of these, please Submit an Enquiry.
  • I have forgotten my password

    Choose the Reset Password option and we will email you instructions on how to reset your password.
  • How secure is the site?

    Every page on the site is encrypted with SSL encryption. For further information on website security and shopping safely online, go here: Keeping online customers safe
  • What about password security?

    It is important to have a strong password, and then to keep that password secure. You'll probably know not to use obvious things for your password - so avoid your date of birth, family names and so on. To generate a random, secure password, try Perfect Passwords. You don't need to have 64 characters; 8 or 10 is about right. And then memorise it. Don't write it down or give it to others. Please do not give use the same password as you use for your email.
  • Do I need to adjust the security settings on my computer?

    The vast majority of members are able to earn Cashback without needing to adjust any settings on their computers. If you are using a normal work or home computer (sometimes called 'standard build') then Cashback should track automatically providing none of the security settings have been changed. Some computers however, with particular security settings, may block retailers from tracking your Cashback.
     
    If you think you are having problems with Cashback tracking, you can check the following to see if any of the points apply to you:
     
    Internet Explorer - go to Tools -> Internet Options and click on the Privacy/Security tab. 'Medium' is the default setting, and is recommended by Microsoft for everyday internet use. This setting will enable retailers to set tracking cookies, and therefore allow you to earn Cashback.
     
    Firefox (in Mircrosoft Windows) - Choose Tools -> Options from the menu, then select the privacy tab. From here choose 'cookies' and tick the box that says 'allow sites to set cookies'. The 'for originating website only' option should be unchecked.
     
     
    Firefox (in Mac) - Choose Firefox -> Preferences from the menu, then select the privacy tab. From here tick the box that says 'Accept cookies from sites' and also tick 'Accept third-party cookies'.
     
    If you use Norton Internet Security or Zone Alarm Pro or Kerio Personal Firewall you will need disable the ad blocking feature. Turning off ad blocking is a very simple procedure that does not harm your internet security. Ad blocking is not necessary for most internet users.
     
    Norton Internet Security: double click on the green 'globe' icon on the task bar at the bottom right of your screen. This will open up Norton. Click on 'Ad Blocking' from the main screen. Then click on 'turn off' from the right hand menu bar. Disabling this feature does NOT affect your firewall
     
    Zone Alarm Pro: turn off 'cookie control' and 'ad blocking'. Double click on the Zone Alarm icon on th taskbar at the bottom right of your screen, click on the privacy button, and move the relevant sliders to the 'off' position. Disabling these features does NOT affect your firewall.
     
    Kerio Personal Firewall: consult your software help for instructions on disabling ad blocking on this product.
     
    Anti-spyware or Anti-adware Products: these products are sometimes over zealous in protecting your privacy and prevent us from tracking your purchase. If you have such a product that runs continuously in the background (i.e. an icon is displayed on your toolbar on the bottom right of the screen) you should exit this product when attempting to earn Cashback.
     
    Other Advert Blocking or Cookie Blocking Software (except pop up blockers): if you have any other advert blocking or cookie blocking software you must also disable it to earn Cashback. This excludes pop up blockers such as the Google toolbar which ARE compatible with Cashback tracking.
  • What about 'cookies'?

    Cookies are small files which are automatically downloaded by your browser when you use almost any website. They are designed to hold a modest amount of data specific to the website you are visiting. This allows the website to deliver a page tailored to you.
     
    Cookies are not a threat to privacy because they can only be used to store information that the website already has about you. For more information about cookies, go to www.whatarecookies.com
     
    If you are able to log in to any website, including my Aviva extras this means you already have normal cookies enabled. my Aviva extras also uses something called 'third party cookies' to help some retailers track your Cashback. By default, all browsers allow these cookies on their 'normal' settings. If you have disabled cookies or changed your computer's security settings, please go to 'Do I need to adjust the security settings on my computer'? Otherwise you may have trouble earning Cashback.
  • How do I change my password or other details?

    Go to the My Account tab and choose 'My Details & Password'. Here you can update your details including changing your password or email address.
  • My Employee Number is not recognised?

    There are a number of reasons why your Employee Number may not be recognised. Please make sure that you are typing it in and please make sure you have read any instructions contained underneath the Employee Number on the Registration Page.

    If this still doesn't work then it may be that your id hasn't been registered with my Aviva extras yet so please Request Access Today
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